- Shop Policies -
Thank you for your interest in Edera Jewelry. Below you will find some important information regarding our payment, shipping and return policies. By completing a transaction, you are agreeing to the following terms. If you have any questions, please get in touch at email@example.com and we will be happy to assist you.
Currency: All prices are in listed US Dollars.
Sales Tax: Vermont Residents: a 6-7% sales tax will automatically be added to your order.
Shipping & Handling
Order Processing Times: Designs listed as ready-to-ship will ship within 2-3 business days after ordering. Made-to-order designs are handmade when we receive your order, and take 2-5 weeks to create (please refer to style listings for exact turn-around times.) Special orders and custom-designed pieces usually require 3-6 weeks to be created. Contact us for specific time estimates. If ordering multiple designs with different turn-around times, all designs will be shipped together at the latest listed date. Turn-around times do not include shipping transit time.
Packaging: All purchases come elegantly wrapped in a branded Edera jewelry box, with fabric pouch for storage, and product information.
Tracking: Tracking information will be sent via email at time of shipping, and can be tracked on USPS.com. Please allow up to 48 hours for the website to update with tracking information.
Insurance: All purchases are insured via USPS or U-Pic.com. If your order should arrive damaged or is lost in the mail, please contact us. You will be required to fill out a form confirming information before we are able to issue a replacement or refund.
Important Note on International Orders: We can not guarantee the delivery time of international orders. International shipments may be subject to customs fees and import duties that are not covered in the shipping estimates and are the responsibility of the customer. The customs form will be filled out to reflect the correct retail price and we cannot by law mark the parcel as "gift." Thanks for your understanding.
Rush Orders: While we recommend allowing at least one month for domestic orders and 2-3 months lead time for international orders, rush orders can usually be accommodated. There is a $25 rush order fee for each item. Please contact us prior to ordering for more information.
Order Status: We send an email confirmation once we have received your order, as well as an email notification when your order has shipped. If you have questions regarding the status of your order, please get in touch at firstname.lastname@example.org.
Shipping Method & Rates: We ship internationally to most locations. If you don't see your country listed in the shipping options at checkout, please get in touch and we'd be happy to provide a shipping quote.
Returns & Exchanges
All Edera Jewelry designs are handcrafted with love in our Vermont, USA studio. Please note that there may be slight variations between each design due to the handmade nature of all of our pieces, and the natural and vintage materials used. We do our best to represent the colors accurately in our photographs, but color can vary between computer monitors.
Please feel free to contact us at email@example.com prior to purchasing with any questions you may have about an item.
Return Eligibility: For hygienic reasons we are not able to accept returns on earrings unless there is a defect in the workmanship. Custom orders are not eligible for refunds, but we are happy to work with you if there are any concerns with your order (additional material and labor fees may apply). Couture design proposal fees are non-refundable. Made-to-order and ready-to-ship designs, excluding earrings, are generally eligible for returns.
Return Process: To initiate the return process, please contact us within 7 days of receipt at firstname.lastname@example.org with your invoice number to arrange the return. Once we have received the merchandise back and reviewed it, we will issue you your choice of either a refund or a replacement item of equal value. Shipping costs are non-refundable unless there is a defect in the workmanship, in which case a full refund or replacement item will be issued once we have received and inspected the item. Items must be returned in their original, unworn condition. Customers are responsible for the return shipping fees except in the case of defective merchandise.
Order Cancellations: Order cancellations for special orders, custom and couture designs must be made within 72 hours in order to qualify for a full refund.
Abandoned Merchandise: After thirty (30) days of receiving notice of overdue payment, orders that have an outstanding balance due will be treated as abandoned and will revert to the property of Edera Jewelry.
Warranty & Repairs
Warranty: Every Edera Jewelry design is covered by a one (1) year warranty.
Repair Process: Please contact us at email@example.com should your purchase require a repair. In your email, please include your name, address and the invoice number on your purchase. There is no charge for a repair if the damage has occurred within one year of purchasing, and it was not due to misuse or improper storage. There is a repair fee, dependent on material and labor costs, for repairs to items purchased over a year ago and/or were damaged due to mishandling. Turn-around time for repairs is typically 2-4 weeks and your piece will be returned via USPS First Class Mail unless otherwise requested.