Shipping & Handling
SHIPPING & HANDLING
Order Processing Times: Designs listed as ready-to-ship will ship within 2-3 business days after ordering. Made-to-order designs are handmade when we receive your order, and take 2-5 weeks to create (please refer to style listings for exact turn-around times.) Special orders and custom-designed pieces usually require 3-6 weeks to be created. Contact us for specific time estimates. If ordering multiple designs with different turn-around times, all designs will be shipped together at the latest listed date. Turn-around times do not include shipping transit time.
Packaging: All purchases come elegantly wrapped in a branded Edera jewelry box, with fabric pouch for storage, and product information.
Tracking: Tracking information will be sent via email at time of shipping, and can be tracked on USPS.com. Please allow up to 48 hours for the website to update with tracking information.
Insurance: All purchases are insured via USPS or U-Pic.com. If your order should arrive damaged or is lost in the mail, please contact us. You will be required to fill out a form confirming information before we are able to issue a replacement or refund.
Important Note on International Orders: We can not guarantee the delivery time of international orders. International shipments may be subject to customs fees and import duties that are not covered in the shipping estimates and are the responsibility of the customer. The customs form will be filled out to reflect the correct retail price and we cannot by law mark the parcel as "gift." Thanks for your understanding.
Rush Orders: While we recommend allowing at least one month for domestic orders and 2-3 months lead time for international orders, rush orders can usually be accommodated. There is a $25 rush order fee for each item. Please contact us prior to ordering for more information.
Order Status: We send an email confirmation once we have received your order, as well as an email notification when your order has shipped. If you have questions regarding the status of your order, please get in touch at firstname.lastname@example.org.
Shipping Method & Rates: We ship internationally to most locations. If you don't see your country listed in the shipping options at checkout, please get in touch and we'd be happy to provide a shipping quote.