Returns & Exchanges
RETURNS & EXCHANGES
All Edera Jewelry designs are handcrafted with love in our Vermont, USA studio. Please note that there may be slight variations between each design due to the handmade nature of all of our pieces, and the natural and vintage materials used. We do our best to represent the colors accurately in our photographs, but color can vary between computer monitors.
Please feel free to contact us at firstname.lastname@example.org prior to purchasing with any questions you may have about an item.
Return Eligibility: For hygienic reasons we are not able to accept returns on earrings unless there is a defect in the workmanship. Custom orders are not eligible for refunds, but we are happy to work with you if there are any concerns with your order (additional material and labor fees may apply). Couture design proposal fees are non-refundable. Made-to-order and ready-to-ship designs, excluding earrings, are generally eligible for returns.
Return Process: To initiate the return process, please contact us within 7 days of receipt at email@example.com with your invoice number to arrange the return. Once we have received the merchandise back and reviewed it, we will issue you your choice of either a refund or a replacement item of equal value. Shipping costs are non-refundable unless there is a defect in the workmanship, in which case a full refund or replacement item will be issued once we have received and inspected the item. Items must be returned in their original, unworn condition. Customers are responsible for the return shipping fees except in the case of defective merchandise.
Order Cancellations: Order cancellations for special orders, custom and couture designs must be made within 72 hours in order to qualify for a full refund.
Abandoned Merchandise: After thirty (30) days of receiving notice of overdue payment, orders that have an outstanding balance due will be treated as abandoned and will revert to the property of Edera Jewelry.