Returns & Exchanges
RETURNS & EXCHANGES
All Edera Jewelry designs are handcrafted with love in our Vermont, USA studio. Please note that there may be slight variations between each design due to the handmade nature of all of our pieces, and the natural and vintage materials used.
Please feel free to contact us at email@example.com prior to purchasing with any questions you may have about an item.
Return Eligibility: We accept returns on the following products: bracelets, necklaces, belts, and headpieces. Because of the personal nature of earrings, we are not able to accept returns on earring designs unless there is a defect in the craftsmanship. Custom orders are not eligible for refunds, but we are happy to work with you if there are any concerns with your order (additional material and labor fees may apply). Couture design proposal fees are non-refundable.
Return Process: To initiate the return process, please contact us with your invoice number within 7 days of receipt at firstname.lastname@example.org. Once we have authorized the return and received the merchandise, we will issue your choice of either a refund or exchange. Items must be returned in their original condition and packaging.
Shipping costs are non-refundable and customers are responsible for the return shipping, except if the reason for the return is an issue with the workmanship of an item, or if the item has been damaged in transit. In these two cases, a printable, pre-paid shipping label will be emailed to the customer, and a full refund or replacement item will be issued once we have received and inspected the item.
Order Cancellations: Order cancellations for special orders, custom and couture designs must be made within 72 hours in order to qualify for a full refund.
Abandoned Merchandise: After thirty (30) days of receiving notice of overdue payment, orders that have an outstanding balance due will be treated as abandoned and will revert to the property of Edera Jewelry.